Freshness Return Policy

Last revised: 22 July 2026

1. Eligible claims

Because seeds are moisture-sensitive, claims must be raised within 24 hours of delivery. We review the following situations:

• Wrong variety or pack size shipped compared to your invoice.
• Packets arrived crushed, wet, or clearly unfit for sowing due to transit damage.
• Complete non-delivery despite courier marking the parcel as delivered.

2. Non-eligible claims

• Minor cosmetic marks, natural speckling, or slight size differences within the same grade.
• Delays caused by incorrect address or unreachable phone numbers.
• Products consumed or discarded before a claim is logged.

3. How to file a claim

Open Track & Support with your order number, a brief description, and clear photographs of the outer packaging and affected packets. Our seed desk responds within two business days.

4. Resolution options

Approved claims may receive a partial refund, replacement dispatch (subject to stock), or store credit at our discretion.